At weldinghelmets.shop, we strive to ensure your complete satisfaction with every purchase. If you receive an incorrect or damaged item, we’re here to help.
To initiate a return for an incorrect or damaged item, please contact us at contact@weldinghelmets.shop within 30 days of receiving your order. Our dedicated customer service team will assist you promptly.
Once we receive your return request, we will coordinate with our suppliers to facilitate the return process. We may request additional information or evidence, such as photographs of the damaged item, to expedite the process.
Upon verification of the issue, we will arrange for the return of the item to the appropriate address provided by our supplier. Please ensure the item is securely packaged to prevent any further damage during transit.
Once the returned item is received and inspected by our supplier, we will process your refund or replacement accordingly. Please note that refunds may take some time to reflect in your account, depending on your payment method and financial institution.
We are committed to providing you with the highest level of service and support throughout the return process. If you have any questions or concerns, please don’t hesitate to contact us.
